Refund policy

Cancellation

  • 14-day right of withdrawal
  • According to the Distance Contracts Act, you as a consumer have the right to cancel your purchase without any particular reason within 14 days of receiving the goods. These terms and conditions only apply to distance trading. You are welcome to open the packaging and check the goods to the extent necessary to assess whether you are satisfied with them. The right of withdrawal applies if the goods and the original packaging are in a substantially unchanged condition when they are returned. All possible accessories such as instructions for use, remote control and included batteries must be included with the return.
  • If you cancel your purchase and send back your entire order, we will refund the amount you have paid including the fee for the payment method and shipping costs. NOTE! Does not apply to used machines.
  • If you send back part of the order, we will not refund the fee for the payment method and shipping costs.
  • When you cancel a purchase, you as a customer are responsible for the return shipping.
  • Always contact us first
  • When purchasing food such as coffee, chocolate, you may not return opened packages.

Reclamation

  • Always contact us before returning any goods. We will check the goods before issuing a credit note and payment. No C.O.D´s will be accepted.
  • Cost of freight at your charge.
  • Cost for lost parts, damages of machine and packaging will be charged.

If goods not collected

  • If goods comes back and has not been collected we will charge you the cost of freight and a cost of 20% for restocking.

See also our return instructions.